Frequently Asked Questions2018-07-20T23:02:10+00:00

FREQUENTLY ASKED QUESTIONS

Our most frequently asked questions, broken down categorically.

FREQUENTLY ASKED QUESTIONS

Our most frequently asked questions, broken down categorically.

DIAMON-FUSION OVERVIEW

SHOWER DOOR GLASS

ARCHITECTS

AUTOMOTIVE

DIAMON-FUSION QUESTIONS.

Diamon-Fusion is an ultra-thin, invisible barrier that protects glass and glass-like surfaces from hard water stains, corrosion, and other environmental pollutants. Similar in functionality to a non-stick cooking pan, Diamon-Fusion low-maintenance coating reduces cleaning times, the frequency at which you need to clean and keeps glass looking newer for longer.

The nanotechnology in Diamon-Fusion chemically reacts with most silica-based surfaces such as glass (railings, showers, windshields, exterior glazing, office walls, storefront entrances, tabletops, pool fencing, etc.), ceramic tile, granite, porcelain and quartz.

Yes, absolutely! Once applied to the surface, Diamon-Fusion eliminates the need for harsh chemical cleaners, so cleanup can be done with just water and microfiber towel. The low-maintenance coating also helps prevent the build-up of mold and harmful bacteria, promoting a more hygienic environment.

Diamon-Fusion also protects exterior glazing from extreme etching, preventing costly replacement projects that ultimately end up in landfills.

Yes! DFI coatings can be applied onsite by our network of certified professionals. If you’d like to have your home or building protected, please contact us for more information. Or to find a professional Diamon-Fusion applicator in your area, check out our Online Dealer Locator.

Prices are determined by DFI Resellers according to their own business strategies and market segments. Although prices do vary depending on geographical areas and markets, Diamon-Fusion has proven to provide the best combination of price and performance of any easy-to-clean coating available on the market today.

No! Unlike other protective coatings, Diamon-Fusion has no cure time; so, once the protective coating is applied to any surface, the benefits can be noticed immediately and the glass can be handled.

Yes! We have developed some new basic coatings that enhance the look and feel of stainless steel, plastic and wood laminates under the Defender Series brand.

Glass is a naturally porous surface, which means it contains thousands of microscopic peaks and valleys. This makes it possible for dirt, water, grime and mineral contaminants to penetrate the surface, and over time will cause hard water stains and corrosion. Diamon-Fusion fills in these pores (chemically bonding with the surface), creating a high-performing invisible barrier, preventing any damage from the outset. For a more in-depth look at how Diamon-Fusion works, click here.

Diamon-Fusion comes with a lifetime warranty on shower doors and any other residential surfaces (glass railings, windows, solar panels, etc.), a 15-year warranty on commercial exterior glazing and a 10-year warranty on granite, tile, porcelain and quartz surfaces. To learn more about our warranties, click here.

Diamon-Fusion reduces cleaning times, but it does not eliminate it entirely. Think of it as a non-stick cooking pan where cleanup is done in seconds and is much easier to do. Although there are self-touted “no-maintenance” coatings on the market, be aware that there will always be some level of maintenance needed to care for any treated surface.

Factory applied Diamon-Fusion is carried out by trained and certified professionals according to DFI set standards. Some coatings applied at the factory level are also done through DFI’s automated machinery, ensuring a uniform coating on both sides of the glass. However, whether done in the factory or by hand, Diamon-Fusion will perform the same, providing longer-lasting beauty and ease of maintenance.

Never! Diamon-Fusion is 100% optically clear and guaranteed not to discolor, chip, crack, haze or peel off since the chemical bond created is permanent and integral to the substrate at nanoscale levels.

When applied to untreated glass, Diamon-Fusion chemically bonds to the silica in the glass, sealing the surface from harmful contaminants and stains. After application, the glass is safe and easy to handle.

Diamon-Fusion is manufactured in our production facility in California, USA.

SHOWER DOOR QUESTIONS.

For best results: Rinse the shower enclosure with clean water and wipe down any remaining droplets. You may also towel dry the surface or use a squeegee.

Once a month: Wet the shower enclosure and use a nylon body puff to go over the surface until clean and smooth. Then rinse and wipe down any remaining droplets.

Diamon-Fusion treated shower doors come with a limited lifetime warranty, guaranteed to remain more water repellent than untreated glass for the lifetime of the glass as long as basic manufacturer care recommendations are followed and no harsh cleaners are used. DFl’s patented nanocoating chemically bonds to the glass and creates a protective nanofilm that when properly applied by a professional applicator is guaranteed not to discolor, chip, crack, haze or peel for the lifetime of the glass.

Absolutely! The good news is once Diamon-Fusion has been applied to the surface, all you need to do is bring it back to life with DFI’s Revitalizer. In scenarios where water stains have accumulated on the glass, you may want to use DFI’s Restoration Powder and a nylon body puff to remove the spots. Just apply a small amount of the powder to the puff, add a bit of water, and very lightly, rub the stained areas to remove any water damage.

Yes, you may use a squeegee! However, it is important that you avoid using a metal squeegee as this can scratch the coating.

No. As long as you follow our basic care instructions (written to the left), you do not need to use DFI’s Revitalizer to maintain your warranty. However, in the case that you forget to maintain your glass and/or see the repellency of your coating wane, applying Revitalizer according to the instructions will return the performance back to like-new.

Yes! DFI coatings can be applied onsite by our network of certified professionals. If you’d like to have your home or building protected, please contact us for more information. Or to find a professional Diamon-Fusion applicator in your area, check out our Online Dealer Locator.

DFI recommends using only clean water and a nylon puff. However, if you would like to use a cleaning product, you may use any of the following:

• White household vinegar diluted with water
• Sprayway® Ammonia-Free Glass Cleaner
• Seventh GenerationTM Natural Glass & Surface Cleaner
• Simple Green®
• Ammonia-Free Windex®

In the rare case that you’re having an issue with Diamon-Fusion on your shower glass enclosure, please contact us as soon as possible as most of the issues are an easy fix. You can report claims to warrantyclaim@diamonfusion.com or call 1.888.344.4DFI.

ARCHITECT QUESTIONS.

Yes, absolutely! Once applied to the surface, Diamon-Fusion eliminates the need for harsh chemical cleaners, so cleanup can be done with just water and microfiber towel. The low-maintenance coating also helps prevent the build-up of mold and harmful bacteria, promoting a more hygienic environment.

Diamon-Fusion also protects exterior glazing from extreme etching, preventing costly replacement projects that ultimately end up in landfills.

Yes, Diamon-Fusion will not break down or blister when exposed to sunlight or environmental pollutants.

Glass is a naturally porous surface, which means it contains thousands of microscopic peaks and valleys. This makes it possible for dirt, water, grime and mineral contaminants to penetrate the surface, and over time will cause hard water stains and corrosion. Diamon-Fusion fills in these pores (chemically bonding with the surface), creating a high-performing invisible barrier, preventing any damage from the outset. For a more in-depth look at how Diamon-Fusion works, click here.

Yes! When applied to insulated glass, Diamon-Fusion creates a smoother water-repellent surface, so cleaning becomes much easier and is needed less often. Consequently, when today’s high-performance windows stay cleaner, a buildings energy efficiencies are optimized.

No, Diamon-Fusion is guaranteed to never chip, crack, peel, haze or discolor. The easy-to-clean coating is less than 40 nanometers thick, making it completely transparent as it can only be seen at nano-scale levels.

AUTOMOTIVE QUESTIONS.

Diamon-Fusion is a professional-grade product that is applied and sold exclusively through automotive dealerships on new or pre-owned cars at the time of purchase. Applicators are trained and certified on the coating process. For more information contact us here.

Diamon-Fusion ULTRA – The most durable protective coating commercially available. Independent tests have shown that Diamon-Fusion ULTRA extends the useful life of surfaces and performs best in the harshest of environments.

Diamon-Fusion – DFI’s flagship product with over 20 years of market-proven performance. Similar to ULTRA, Diamon-Fusion can be applied to all glass and glass-like surfaces.

Windshield Defender – A consumer-grade product that can be purchased through our e-commerce website. The application process is very easy and can treat one standard auto windshield (approximately 14 square feet).

Diamon-Fusion can be applied either by hand through a spray-on application or pre-moistened towelettes. Applicators are certified and trained on the coating process and perform the application at the dealership.

Diamon-Fusion warranties for the automotive market are provided by third-party administrators. The warranties offered by our partners range from repellency-only programs up to complete windshield (or windscreen) repair and replacement policies, should damage occur.

We’re sorry to learn you’ve experienced some damage. To make a warranty claim, you will need to call the company that created and sold the warranty. In addition, you will also need the warranty number which is typically on the front of that document. If you’ve misplaced that paperwork, please contact the dealership where you purchased it to receive that phone number and your warranty number.

Click here for an example of the Diamon-Fusion auto windshield (or windscreen) warranty from XYZ COMPANY with red boxes where you can find the information to make a claim (different warranties will have this information in different places on the documents).

On average, Diamon-Fusion lasts up to 5 years on automotive windshields. However, that does not mean the coating cannot last longer than that. In some cases, we’ve seen the coating last for 10 years. Geographic locations where glass encounters severe weathering and constant wiper use will not last as long as glass that is exposed to minimal rainfall, road debris and other environmental contaminants.

Curious to find out the different buildings and landmarks where Diamon-Fusion protective coating has been applied?

VISIT THE PAGE HERE
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Find a Dealer Near You

Whether you’re a consumer looking for a glass shop to get Diamon-Fusion on your shower door, or a glass shop looking for a Diamon-Fusion certified fabricator, check out our Online Dealer Locator.

Factory Coating Benefits

Having Diamon-Fusion easy-to-clean coating applied at the factory level by certified professionals yields a variety of different benefits. Learn more by clicking here.

Become a DFI Partner

Join thousands of satisfied glass businesses around the world by applying Diamon-Fusion easy-to-clean coating to your line of glass products. We promise to help you every step of the way.

CONTACT US TODAY

Have a question? Reach out and schedule a call with our team.